How to Cancel Keto Order and Subscription You Didn’t Want

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Lately, we have been receiving quite a few emails from our readers asking us to help with canceling their keto subscription or asking for a keto diet refund. More specifically on these issues:

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Please note, that at KetoVale.com, we do NOT sell any products or services directly on our website. You didn’t purchase anything from us (KetoVale) and we didn’t charge you anything. We only provide free information and recipes about low carb and ketogenic lifestyle. We monetize our blog mostly via display ads and a few affiliate products that we recommend.

We haven’t tried any of the keto products, services, or apps mentioned above.

If you are looking for a keto customer service, please check the receipt of your purchase carefully to see which company/brand you bought the products or subscriptions from.

We suggest you check their website domain name (URL), social media accounts, customer support email, and phone number and give them a call or email immediately.

After digging deeper, we have found a guide for you. Again, we (KETOVALE.COM) are NOT an affiliate of any product mentioned above. 

 

This guide below is only for those who bought products from a company called Keto Cycle, so make sure you check the invoice/receipt carefully to know where your purchase is from. 

How to Cancel Your Keto Cycle Subscription

Important to Know:

The Keto Cycle subscription plans (3, 6, and 12 months) automatically renew when they end. If you don’t want to continue, you’ll need to cancel your subscription to avoid being charged again.

How to Cancel:

1. If You Bought on the Keto Cycle Website (https://ketocycle.diet):

  • Go to the Keto Cycle website (use a web browser, not the app).
  • Log in with your email and password.
  • Click on “My Profile” and then select “Manage your subscription.”
  • Here, you can see your subscription details and choose to cancel it.

Need Help?

  • If you’re having trouble logging in or need help, you can cancel by sending a request. Just click the “Contact us” button on the website.

2. If You Subscribed Through Google Play:

  • Go to this link for instructions: https://support.google.com/googleplay/answer/7018481

3. If You Subscribed Through the App Store:

  • If you got your subscription via the App Store, you need to cancel it there too.
  • Follow these steps: https://support.apple.com/en-us/HT202039

Remember:

  • Just deleting the Keto Cycle app won’t cancel your subscription. Make sure you follow the steps above and get a confirmation that your subscription is canceled.
  • If you can’t find the cancel option, you might be looking in the wrong place. For example, if you don’t see Keto Cycle in your Apple subscriptions, try canceling it through the Keto Cycle app.
  • If you’re having any trouble canceling, their support team is here to help! Click the “Contact us” button on their website or email them at [email protected].

How to request a keto cycle refund

Keto Cycle Refund Policy:

  • You can ask for a refund within 14 days of buying the app.
  • When asking for a refund, please explain the problem clearly.
  • Be ready to show them something (like a picture) that proves there was an issue with the app.

How to Request a Refund:

  1. Contact Us:
  • Use the “Contact us” button on their website or email them at [email protected].
  • Include proof of your payment (like a receipt or a screenshot from your bank statement).
  • Don’t forget to mention the email address you used to sign up for Keto Cycle.
  1. Refund Process:
  • Refunds are sent back to the same account that made the original payment.
  1. Read Their Terms:
  • For more details, check out their Terms & Conditions here: https://ketocycle.diet/general-conditions

Important to Remember:

  • If you dispute the charge with your credit card company, they can’t refund you directly. This process can take a long time and once decided, it can’t be changed. They encourage you to contact them first so they can try to solve the issue together.

For Purchases Made Through Google Play or the App Store:

  • Google Play Purchases:
    • For a refund, follow these steps on Google’s website: https://support.google.com/googleplay/workflow/9813244?hl=en.
  • App Store Purchases:
    • If you bought through the App Store, request your refund there. Here’s how: https://support.apple.com/en-us/HT204084.

What to Do If You’re a Victim of an Unauthorized Online Purchase

If you find that you’ve been charged for an online purchase you didn’t authorize, it’s important to act quickly to protect your finances and resolve the issue. 

Here’s a step-by-step guide on what to do:

Step 1: Contact the Merchant

  • Reach out to the customer support of the company that charged you. Explain that the purchase was unauthorized and request that they cancel all charges and issue a refund.
  • Be aware that some companies might try to avoid issuing a refund or ask you to pay for return shipping. Stand firm in your request.

Step 2: Alert Your Bank or Credit Card Company

  • Immediately contact your bank or credit card issuer. Inform them that the charge was unauthorized and is a fraudulent transaction.
  • They will guide you through the process of disputing the charge. This might involve filling out a fraud report or providing additional information.

Step 3: Secure Your Credit Card

  • Request your bank or credit card company to cancel your current card and issue a new one. This prevents further unauthorized charges on the same card.
  • Changing your card details will also help protect you from recurring unauthorized transactions.

Step 4: Monitor Your Account Statements

  • Keep a close eye on your bank and credit card statements for a while. Check for any further unauthorized transactions.
  • If you notice more suspicious activity, report it to your bank or credit card company immediately.

Step 5: Change Your Online Account Passwords

  • If the unauthorized purchase could be linked to a compromised online account (like an e-commerce site where you shop), change your passwords for those accounts.
  • Use strong, unique passwords for each account to enhance security.

Step 6: Report to Authorities

  • Consider reporting the incident to relevant authorities or consumer protection agencies. This could be the Federal Trade Commission (FTC) in the U.S. or a similar body in your country.
  • Reporting helps authorities track and take action against fraudulent companies.

Step 7: Stay Informed and Cautious

  • Regularly review best practices for online shopping and financial security.
  • Be cautious with your personal and financial information online, especially on unfamiliar websites.

Remember, acting swiftly and decisively is key in such situations to minimize potential losses and prevent further unauthorized activities.

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